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FAQ

In this section we will try to answer the most frequently asked questions when placing an order and everything related to the use of the online store.

It is not necessary to create an account. There is the option to place an order as a guest. The advantages of creating an account are to accumulate loyalty points for the purchases you make, order history, when placing an order you do not need to refill your data …

We accept the following payment methods:

- Transfer / Deposit in bank account (2% discount is applied on the total purchase)

- Credit / Debit Card through Redsys POS

- Payment through Paypal - Payment through iupay

- Cash on delivery (A commission of 5% will be added, with a minimum of € 2.50)

- Payment in our physical store and collection of the order by the customer.

Orders are prepared during business hours of our physical store. They are usually prepared on the same day that the order is placed, provided that we have the products in stock and also depending on the quantity of products to be cut. Order preparation can be delayed on certain days with quite an influx of customers or for example, in carnival season. If you wish, you can call us by phone or email to inform you in more detail about the preparation of your order.

Depending on the quantity of product or the type of fabric, the order will be rolled up in a cardboard tube and wrapped in paper and plastic or if they are small cuts, folded into a plasticized bag. We are very concerned about the environment, which is why plastic package wrappers are often reused. However, if you have any preference you can leave us a comment in the observations field on the order screen.

If the order has not yet left our shop, more products can be added to the order. To do this do not hesitate to contact us by phone at 933708082 and we will look for the most convenient solution in each case. The difference in the amount may be charged against cash on delivery, so the commissions for that service, detailed in our contracting conditions, may apply.